At Jaideepass, your trust is the cornerstone of our service. We stand by the stability of our products, built on over 3 years of reliable operation and trusted by tens of thousands. This policy is our promise to you.
Our Ironclad Guarantee: Full Support & Compensation
We guarantee that every product you purchase from us will be functional for the entire duration of your subscription.
Our 24/7 support team is your first line of defense. If you encounter any access issues, contact us immediately. We pride ourselves on resolving most problems within hours.
In the rare case that we cannot fix an issue originating from our end, you are protected by our Full Compensation Policy. This means you will receive a refund for the remaining, unused portion of your subscription. No hassle, no excuses.
The Refund Process: Simple & Transparent
- Contact Support: Reach out to our team with your order details.
- We Troubleshoot: Our experts will diagnose the issue and work swiftly to restore your service.
- Resolution: If we can't fix it, we will process a refund for the remaining time on your plan.
Important Refund Details (Please Read)
To maintain fairness and transparency, please be aware of the following conditions:
- Refund Calculation: Refunds are calculated on a pro-rata basis. For example, if a 12-month subscription becomes unusable after 7 months and we cannot resolve it, you will be refunded for the remaining 5 months.
- Service & Processing Fees: Each refund request is subject to a standard processing fee. For subscriptions that have been used for more than 30 days, a service fee of 15% of the subscription's full value will be deducted from the refund amount. This fee helps cover the operational costs incurred during the service period (e.g., technical resources, support staff, and system maintenance).
- Consequences for Your Personal Account: Certain refunds have consequences dictated by the official service provider. For example, for some family plan subscriptions (like Spotify), once a refund is processed, your account will be removed from the family group, and you may be unable to join any other premium family plan for the next 12 months.
Fair Exclusions
Our guarantee covers issues from our end. It does not cover problems caused by:
- User-initiated actions that violate the product's terms of use (e.g., changing the password or email on a shared account).
- Service-wide outages from the official provider (e.g., a global Netflix or Spotify outage).
Our goal is a long-term, trusted relationship with you. This policy is designed to be fair to everyone.