Our Policies

Terms & Conditions

Please read these Terms and Conditions ('Terms') carefully before using the jaideepass.com website (the 'Service') operated by [Xuechen Wang] ('us', 'we', or 'our'). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service you agree to be bound by these Terms.

1. Service Description

Jaideepass provides a technical platform and management service that facilitates the formation and administration of user groups for the digital subscriptions, in accordance with the terms of the original service provider.

2. Accounts

When you purchase a service from us, you may be required to provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your service.

3. Prohibited Uses

You may not use the service for any illegal or unauthorized purpose. You agree not to alter account credentials (such as password or email) on shared accounts, as this violates the terms and may lead to service termination without a refund.

4. Governing Law

These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

5. Independent Platform Disclaimer

JaideePass is an independent platform. We are not affiliated with, associated with, authorized, endorsed by, or in any way officially connected with any of the third-party service providers whose plans are managed through our platform. All product and company names, trademarks, and registered trademarks are the property of their respective owners. Our use of them does not imply any affiliation with or endorsement by them.

Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our Service.

1. Information We Collect

We collect information you provide directly to us, such as when you make a purchase. This may include your email address and any account-specific information (e.g., username) required to fulfill the service, Payment transaction data is handled securely by our third-party payment processors.

2. Use of Information

We use the information we collect to:

Provide, maintain, and improve our Service;
Process your transactions and deliver the services you request;
Communicate with you, including sending you receipts and customer service messages.

3. Sharing of Information

We do not share your personal information with third parties except as necessary to complete your service (e.g., providing your username to activate a subscription) or to comply with the law.

Guarantee & Refund Policy

At Jaideepass, your trust is the cornerstone of our service. We are committed to providing stable and reliable products, and this policy is our promise to you.

Our Ironclad Guarantee: Full Support & Compensation

We guarantee that every service plan you subscribe to through us will be functional for the entire duration of your subscription.

Our 24/7 support team is your first line of defense. If you encounter any access issues, contact us immediately. We pride ourselves on resolving most problems within hours.

In the rare case that we cannot fix an issue originating from our end, you are protected by our Full Compensation Policy. This means you will receive a refund for the remaining, unused portion of your subscription. No hassle, no excuses.

The Refund Process: Simple & Transparent

Contact Support: Reach out to our team with your order details.
We Troubleshoot: Our experts will diagnose the issue and work swiftly to restore your service.
Resolution: If we can't fix it, we will process a refund for the remaining time on your plan.

Important Refund Details (Please Read)

To maintain fairness and transparency, please be aware of the following conditions:

Refund Calculation:

Refunds are calculated on a pro-rata basis. For example, if a 12-month subscription becomes unusable after 7 months and we cannot resolve it, you will be refunded for the remaining 5 months.

Service & Processing Fees:

Each refund request is subject to a standard processing fee. For subscriptions that have been used for more than 30 days, a service fee of 15% of the subscription's full value will be deducted from the refund amount. This fee helps cover the operational costs incurred during the service period (e.g., technical resources, support staff, and system maintenance).

Consequences for Your Personal Account:

Certain refunds have consequences dictated by the official service provider. For example, for some family plan subscriptions (like Duolingo), once a refund is processed, your account will be removed from the family group, and you may be unable to join any other premium family plan for the next 12 months.

Fair Exclusions

Our guarantee covers issues from our end. It does not cover problems caused by:

User-initiated actions that violate the product's terms of use (e.g., changing the password or email on a shared account).
Service-wide outages from the official provider (e.g., a global internet outage).

Our goal is a long-term, trusted relationship with you. This policy is designed to be fair to everyone.